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aus+uk / uk.legal.moderated / Re: retrospective bill alterations

Re: retrospective bill alterations

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From: theom+news@chiark.greenend.org.uk (Theo)
Newsgroups: uk.legal.moderated
Subject: Re: retrospective bill alterations
Date: 27 Apr 2024 12:34:51 +0100 (BST)
Organization: University of Cambridge, England
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by: Theo - Sat, 27 Apr 2024 11:34 UTC

Roland Perry <roland@perry.uk> wrote:
> In message <umx*ZrGIz@news.chiark.greenend.org.uk>, at 20:53:48 on Tue,
> 23 Apr 2024, Theo <theom+news@chiark.greenend.org.uk> remarked:
> >Roland Perry <roland@perry.uk> wrote:
> >> Many meters are in extremely inaccessible places. And/or inaccessible to
> >> the elderly or infirm.
> >
> >Utilities have registries of vulnerable customers. If they know you're
> >vulnerable they can fit a smart meter so you don't have to read it.
>
> I have a smart meter, but it's broken, and to all intents and purposes
> they refuse to fix it. I gather there are several million others in the
> same boat.

If you are unable to reach your meter, and a smart meter is the solution to
that, and the smart meter doesn't work, then I think you'd be entitled to
insist they send somebody out to read it. They might try to fix the smart
meter first, however.

Perhaps one forcing function would be to tell them you can't read your meter
and would they like to send somebody around to read it regularly? :-)

Theo

Re: retrospective bill alterations

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From: not@home.com (Sam Plusnet)
Newsgroups: uk.legal.moderated
Subject: Re: retrospective bill alterations
Date: Sat, 27 Apr 2024 21:10:29 +0100
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by: Sam Plusnet - Sat, 27 Apr 2024 20:10 UTC

On 27-Apr-24 12:34, Theo wrote:
> Roland Perry <roland@perry.uk> wrote:
>> In message <umx*ZrGIz@news.chiark.greenend.org.uk>, at 20:53:48 on Tue,
>> 23 Apr 2024, Theo <theom+news@chiark.greenend.org.uk> remarked:
>>> Roland Perry <roland@perry.uk> wrote:
>>>> Many meters are in extremely inaccessible places. And/or inaccessible to
>>>> the elderly or infirm.
>>>
>>> Utilities have registries of vulnerable customers. If they know you're
>>> vulnerable they can fit a smart meter so you don't have to read it.
>>
>> I have a smart meter, but it's broken, and to all intents and purposes
>> they refuse to fix it. I gather there are several million others in the
>> same boat.
>
> If you are unable to reach your meter, and a smart meter is the solution to
> that, and the smart meter doesn't work, then I think you'd be entitled to
> insist they send somebody out to read it. They might try to fix the smart
> meter first, however.
>
> Perhaps one forcing function would be to tell them you can't read your meter
> and would they like to send somebody around to read it regularly? :-)

Hmm.. The utility company could:

1. Incur the costs of sending someone to read the meter, or

2. Simply use (inflated) usage estimates (hence taking payment for
energy you haven't used).

I wonder which one would seem more attractive to them?

--
Sam Plusnet

Re: retrospective bill alterations

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From: theom+news@chiark.greenend.org.uk (Theo)
Newsgroups: uk.legal.moderated
Subject: Re: retrospective bill alterations
Date: 27 Apr 2024 22:20:46 +0100 (BST)
Organization: University of Cambridge, England
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by: Theo - Sat, 27 Apr 2024 21:20 UTC

Sam Plusnet <not@home.com> wrote:
> Hmm.. The utility company could:
>
> 1. Incur the costs of sending someone to read the meter, or
>
> 2. Simply use (inflated) usage estimates (hence taking payment for
> energy you haven't used).
>
> I wonder which one would seem more attractive to them?

I believe they have to have a meter read (by you or them) every 12 months,
according to their licence from Ofgem. However they can estimate the rest
of the time, which is troublesome when the price cap changes every 3 months.
So you would still potentially lose out with annual readings.

Theo

Subject	Author
retrospective bill alterations	Mike Scott
Re: retrospective bill alterations	Theo
Re: retrospective bill alterations	TTman
Re: retrospective bill alterations	Mike Scott
Re: retrospective bill alterations	Theo
Re: retrospective bill alterations	JNugent
Re: retrospective bill alterations	Roland Perry
Re: retrospective bill alterations	Theo
Re: retrospective bill alterations	Sam Plusnet
Re: retrospective bill alterations	Roger Hayter
Re: retrospective bill alterations	Sam Plusnet
Re: retrospective bill alterations	Theo
Re: retrospective bill alterations	Simon Parker
Re: retrospective bill alterations	Theo
Re: retrospective bill alterations	Roland Perry
Re: retrospective bill alterations	Martin Brown
Re: retrospective bill alterations	Sam Plusnet
Re: retrospective bill alterations	Roland Perry
Re: retrospective bill alterations	Sam Plusnet
Re: retrospective bill alterations	Max Demian
Re: retrospective bill alterations	Sam Plusnet
Re: retrospective bill alterations	Andy Burns
Re: retrospective bill alterations	Theo
Re: retrospective bill alterations	Sam Plusnet
Re: retrospective bill alterations	Theo
Re: retrospective bill alterations	Martin Brown
Re: retrospective bill alterations	Jeff Layman
Re: retrospective bill alterations	Andy Burns